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Luke Hutchings

Joined Apr 15, 2021

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Last activity Aug 30, 2022

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ACTIVITY OVERVIEW

Latest activity by Luke Hutchings

Luke Hutchings commented,

Community comment Feedback - Ticketing system (Support)

I also agree with Catherine Bostwick. @ mentioning someone as a light agent to at least add them as a follower seems to be an expected functionality. It would be helpful for our team for sure. 

View comment · Posted Aug 30, 2022 · Luke Hutchings

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Luke Hutchings commented,

Community comment Feedback - Ticketing system (Support)

The issue continues to grow for our team. We cycle through products often. 

View comment · Posted Aug 29, 2022 · Luke Hutchings

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Luke Hutchings created a post,

Post Feedback - Chat and Messaging (Chat)

Please allow for some kind of reference to the post the end-user is referencing. For example, a person sends an IG message saying hey, where can I get this? Referencing a story post that is not visible in the ticket. 

Posted May 26, 2022 · Luke Hutchings

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Luke Hutchings commented,

Community comment Feedback - Ticketing system (Support)

The ability to deactivate fields is becoming more and more of a necessity as time passes. Please make this a priority as it's becoming very time-consuming to manage this. 

View comment · Edited Aug 29, 2022 · Luke Hutchings

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Luke Hutchings commented,

Community comment Feedback - Ticketing system (Support)

This would also be very helpful for us. Our sales quality team uses this app relatively often to interact with tickets.

These people are the liaison between our lab and sales team.

This team is often times working from the road and need to access all methods of communication through the support interface especially including side conversations because this is how we interact with sales team members regarding quality concerns. 

View comment · Posted May 16, 2019 · Luke Hutchings

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