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CAPVENTIS [LYDIA CASTAÑO] - admin

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Latest activity by CAPVENTIS [LYDIA CASTAÑO] - admin
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    CAPVENTIS [LYDIA CASTAÑO] - admin commented,

    Thanks, Tipene, for the explanation and your code 😀. It resolves the issue I was having.

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    CAPVENTIS [LYDIA CASTAÑO] - admin created a post,

    Enable/disable submit button in submit a request page

    Hi, I'm customizing "submit a request" page to disable "submit" button if subject and description are empty. I added some code to the subject input box to check content in both fields (subject and ...

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    CAPVENTIS [LYDIA CASTAÑO] - admin commented,

    Update: That's the intended behavior as explained here: https://developer.zendesk.com/documentation/custom-data/custom-objects/searching-object-records/#building-a-basic-query For more information...

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    CAPVENTIS [LYDIA CASTAÑO] - admin commented,

    Hi Erica, The field that I'm using for querying is a string so if I remove the quotes I get an error: {    "errors": [        {            "code": "BadRequest",            "status": "400",        ...

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    CAPVENTIS [LYDIA CASTAÑO] - admin created a post,

    Search API for custom records using "contains"

    Hi, I have an API call to the search endpoint of the custom objects API (https://developer.zendesk.com/api-reference/custom-data/custom-objects-api/search/). I want to return records using a "like"...

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    CAPVENTIS [LYDIA CASTAÑO] - admin created a post,

    Sunshine conversations: Transfer to an agent

    Hi, I'm creating some logic in Sunshine Conversations and I'd like to present the option to "talk to a human" from there so the user can start a chat with an agent. I'm looking at the documentation...

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    CAPVENTIS [LYDIA CASTAÑO] - admin commented,

    I had similar requirement and I created an api end point that generates the article with ticket's details.  

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    CAPVENTIS [LYDIA CASTAÑO] - admin commented,

    Thanks, Adrian. I usually get those time outs in morning times so I think it's related with people working in the instance...

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    CAPVENTIS [LYDIA CASTAÑO] - admin commented,

    I had the same issue. Enabling and disabling the agent workspace resolved the issue for me.

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    CAPVENTIS [LYDIA CASTAÑO] - admin created a post,

    Timeout from API calls

    Answered

    Hi, I'm writing a script to get some data from my Zendesk instance. Some times I'm getting a timeout error from the API call (usually it's from search API). I'm not sure if they can be related with...