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Deo Labindalawa's Avatar

Deo Labindalawa

Joined Apr 15, 2021

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Last activity Sep 09, 2022

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ACTIVITY OVERVIEW

Latest activity by Deo Labindalawa

Deo Labindalawa commented,

CommentExplore recipes

Hi Dainne Kiara Lucena-Laxamana

 

Still not matching.

Im using the below query to get the overall AHT but when I'm trying to get the per analyst AHT to get the breakdown its not matching with the overall.

 

View comment · Posted Sep 09, 2022 · Deo Labindalawa

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Deo Labindalawa commented,

CommentExplore recipes

Hello,

 

Im trying to breakdown the Ave(update handling time) per updater email or ticket ID, but the number doesn't match when I'm validating it as overall

 

For example, I have a Updater with 61 ave(update handling time) but when I export it and tried to average it manually Im not getting 61 as a result. What is the formula for the aggregate average for manual computation? Thanks

 

 

View comment · Posted Jul 20, 2022 · Deo Labindalawa

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