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Deo Labindalawa
Joined Apr 15, 2021
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Last activity Sep 09, 2022
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Latest activity by Deo Labindalawa
Deo Labindalawa commented,
Hi Dainne Kiara Lucena-Laxamana
Still not matching.
Im using the below query to get the overall AHT but when I'm trying to get the per analyst AHT to get the breakdown its not matching with the overall.
View comment · Posted Sep 09, 2022 · Deo Labindalawa
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Deo Labindalawa commented,
Hello,
Im trying to breakdown the Ave(update handling time) per updater email or ticket ID, but the number doesn't match when I'm validating it as overall
For example, I have a Updater with 61 ave(update handling time) but when I export it and tried to average it manually Im not getting 61 as a result. What is the formula for the aggregate average for manual computation? Thanks
View comment · Posted Jul 20, 2022 · Deo Labindalawa
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