Rob Mullins
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Total activity15
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Last activity
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Activity overview
Latest activity by Rob Mullins-
Rob Mullins commented,
It surprises me we are unable to run a report in Explore on how often an error message occurs on ticket comments. We came from a system which was written in-house which had this functionality, yet...
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Rob Mullins commented,
Hello @..., Thank you for the input, I have taken your advice and added a new post. https://support.zendesk.com/hc/en-us/community/posts/360043972034-Rapid-Resolve-Trigger-To-Notify-Agent-that-End...
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Rob Mullins commented,
Has anyone attempted to set up a trigger when a ticket is closed by Rapid Resolve to inform the assignee the end-user has solved the ticket off the back of the article we have brought to their atte...