Alan Canode
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Total activity55
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Last activity
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Member since
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Following0 users
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Votes13
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Activity overview
Latest activity by Alan Canode-
Alan Canode commented,
+1. This would be incredibly helpful for some of our form fields.
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Alan Canode commented,
This seems like a Zendesk bug that the "tf_*" query parameters are lost. We'd prefer not to rely on this workaround - is this bug on Zendesk's backlog to fix?
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Alan Canode commented,
We have some large dropdown fields - this would be very helpful.
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Alan Canode created a post,
Feature Request: Add ticket history event for unsharing
Feature Request Summary: Currently if you unshare a ticket, it does not show that change in the list of changes in ticket event history. You can tell it was unshared at some point, as there's an ...
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Alan Canode commented,
We add a private note with a trigger when sharing to solve this, but sometimes our sharing partners do not. Agreed that this would be a useful addition to the base feature.
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Alan Canode commented,
+1. We have some customers that return on different IP addresses to continue to harass agents. Having the ability to ban directly from chat would be helpful, as would the functionality that bases i...
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Alan Canode commented,
Feature Request: A setting to prevent the pop-up you get when creating a new ticket when you have the Select an Address app. For agents who often use the same address, the pop up does not add value...
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Alan Canode commented,
We just migrated to Agent Workspace, and some of our agents shared this sentiment. It'd be ideal for us if this were configurable at a group or user level. Some of our teams are in Play-only mode a...
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Alan Canode commented,
+1 - I'd like to create reports to show a breakdown of how many emails we're receiving at each support address. Doing this by populating a custom field with a trigger is not a sustainable process.
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Alan Canode commented,
+1. We sometimes get requests from confused customers who submit a request on one brand, then later look at their My Activities page on another of our brands and don't understand why the ticket is ...