Alan Canode
-
Total activity68
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes17
-
Subscriptions30
Activity overview
Latest activity by Alan Canode-
Alan Canode commented,
I created one here.
-
Alan Canode created a post,
Feature Request: support pre-filled ticket forms when using SSO
Feature Request Summary: Zendesk should support using pre-filled ticket forms when using SSO. Description/Use Cases: Currently, if you're using SSO for customer login, you won't be able to use ...
-
Alan Canode created a post,
Feature Request: Requester External ID in Views
Feature Request Summary: We'd like to have Requester External ID as a column available in ticket views. Description/Use Cases: External ID in our Zendesk configuration is the customer's user ID...
-
Alan Canode commented,
+1 - we have customer identifiers that sometimes match this format, resulting in us sending them a bogus ticket link. It'd be nice to have a way to toggle this off, make sure it doesn't apply in a ...
-
Alan Canode commented,
+1 - I would also prefer it if there were a form-level checkbox for whether or not a field is required rather than (or as an override to) a field-level setting.
-
Alan Canode commented,
+1. This would be incredibly helpful for some of our form fields.
-
Alan Canode commented,
This seems like a Zendesk bug that the "tf_*" query parameters are lost. We'd prefer not to rely on this workaround - is this bug on Zendesk's backlog to fix?
-
Alan Canode commented,
We have some large dropdown fields - this would be very helpful.
-
Alan Canode created a post,
Feature Request: Add ticket history event for unsharing
Feature Request Summary: Currently if you unshare a ticket, it does not show that change in the list of changes in ticket event history. You can tell it was unshared at some point, as there's an ...
-
Alan Canode commented,
We add a private note with a trigger when sharing to solve this, but sometimes our sharing partners do not. Agreed that this would be a useful addition to the base feature.