Lee Burkhill
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Last activity
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Recent activity by Lee Burkhill-
+1 for needing the ability to create queries across datasets! We are implementing Chat on a phone-only based team, so I want to be able to track the number of inbound calls and number of chats serv...
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We've moved our contact centre to Zendesk Talk 100% due to the COVID-19 pandemic, and this is a serious issue for us. For calls on some teams with only 2-3 agents, it doesn't make sense that the ca...
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This is such a basic feature which is missing. We've had to move our entire call centre into Zendesk Talk ahead of schedule, and we're struggling to track this. Each of the call centre team leaders...
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+1! Shocked that this feature still hasn't been implemented. For a large call centre like ours, it's really important that agents can hear when a call comes through without having their headset glu...
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Hi Nicole, Our company are currently using a service called Mimecast. We would prefer to use Mimecast as a 'middleman' via an SMTP gateway between ZD and the end-user. This allows us to continue ...