Lee Burkhill
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Total activity23
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Last activity
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Member since
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Following0 users
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Votes9
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Activity overview
Latest activity by Lee Burkhill-
Lee Burkhill commented,
This day and age, it should be a simple setting to implement (hiding sections on the agent workspace). Mental health for our colleagues is a big part of our workplace wellbeing program, and not b...
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Lee Burkhill commented,
+1 for needing the ability to create queries across datasets! We are implementing Chat on a phone-only based team, so I want to be able to track the number of inbound calls and number of chats serv...
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Lee Burkhill commented,
We've moved our contact centre to Zendesk Talk 100% due to the COVID-19 pandemic, and this is a serious issue for us. For calls on some teams with only 2-3 agents, it doesn't make sense that the ca...
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Lee Burkhill created a post,
Feature request: Zendesk Talk - set maximum queue wait time per number
PlannedHey, Having the ability to set a maximum queue wait time for each individual number seems like a basic requirement for a Call Centre. We've been struggling so far to find a happy medium, as some ...
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Lee Burkhill commented,
This is such a basic feature which is missing. We've had to move our entire call centre into Zendesk Talk ahead of schedule, and we're struggling to track this. Each of the call centre team leaders...
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Lee Burkhill commented,
+1! Shocked that this feature still hasn't been implemented. For a large call centre like ours, it's really important that agents can hear when a call comes through without having their headset glu...
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Lee Burkhill commented,
Hi Nicole, Our company are currently using a service called Mimecast. We would prefer to use Mimecast as a 'middleman' via an SMTP gateway between ZD and the end-user. This allows us to continue ...