Justin
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Total activity57
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Last activity
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Activity overview
Latest activity by Justin-
Justin commented,
If we create a ticket from within slack, I know it shows the general info that a ticket was created - but is there a way to also post in that same slack thread updates made to that ticket? Or is th...
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Justin commented,
Has anyone found a solution for Artem's question above? I am also curious how to accomplish this.
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Justin commented,
@... thanks! This is what I was leaning towards, but find it odd that the Zendesk recipes in a few articles use "hours since update" instead of "hours since requester update."
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Justin commented,
We're running into issues with bump bump solve. In the conditions, it looks for "hours since update" but what happens if an agent goes back into the ticket and updates a field, or another automatio...
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Justin commented,
Is it possible to customize the confirmation text depending on form(s) and/or ticket field selections?
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Justin commented,
Thanks, Chris! That worked perfectly!
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Justin commented,
No, they still display but the height of the items is the same as before. My goal is to increase the height but with this code from Dan, nothing changed.
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Justin commented,
Hi Jessie, when I add the suggested code, I do not see the drop down fields themselves, nor the options within the field, change in height.
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Justin commented,
Thanks, Dan. Unfortunately that code did not work on our Zendesk instance.
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Justin created a post,
How to edit drop-down field design?
AnsweredQuestion 1 - How can I edit the line height & font size of a drop-down menu's options (when the drop down menu is expanded) on the request page? Question 2 - How can I display paragraph text base...