Justin
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Recent activity by Justin-
If we create a ticket from within slack, I know it shows the general info that a ticket was created - but is there a way to also post in that same slack thread updates made to that ticket? Or is th...
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Has anyone found a solution for Artem's question above? I am also curious how to accomplish this.
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Has anyone been able to get this to work? I have tried a few solutions from the comments but not having any luck. Our goal is to HIDE a single form from ALL users, except those with a specific tag...
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This is crucial for us
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+1 would be super helpful to have this feature. It seems to only apply to the metrics and not the attributes added as rows.
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@... thanks! This is what I was leaning towards, but find it odd that the Zendesk recipes in a few articles use "hours since update" instead of "hours since requester update."
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We're running into issues with bump bump solve. In the conditions, it looks for "hours since update" but what happens if an agent goes back into the ticket and updates a field, or another automatio...
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+1 this is sooo needed.
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+1 -- Can we get an update on this feature request? This seems like something that should be reportable in Explore....
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+1. How would an organization handle HR / confidential requests? We have agents that need to be able to see tickets from other groups, but not EVERY group.