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Zendesk Admin (Light Agent)
Joined Apr 15, 2021
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Last activity Oct 27, 2021
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Latest activity by Zendesk Admin (Light Agent)
Zendesk Admin (Light Agent) commented,
Yes to all of this!
Building out the audit log to include User / Organization changes and to be searchable would help tremendously. Not only would it help us, but it would also help your team troubleshoot issues. Win, win!
View comment · Posted Apr 27, 2020 · Zendesk Admin (Light Agent)
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Zendesk Admin (Light Agent) commented,
We are having many issues with this as well. Has anyone else experienced where the customer IS CC'd, but their comments still sometimes come through internal? I have seen this happen many times and there is no flag on their comment as to why it is internal either. I haven't seen much benefit to this feature. Having a way to switch their comments to public would be SUPER helpful.
View comment · Posted Aug 26, 2019 · Zendesk Admin (Light Agent)
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