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Zendesk Admin (Light Agent)'s Avatar

Zendesk Admin (Light Agent)

Joined Apr 15, 2021

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Last activity Oct 27, 2021

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ACTIVITY OVERVIEW

Latest activity by Zendesk Admin (Light Agent)

Zendesk Admin (Light Agent) commented,

Community comment Feedback - Ticketing system (Support)

Yes to all of this! 

Building out the audit log to include User / Organization changes and to be searchable would help tremendously. Not only would it help us, but it would also help your team troubleshoot issues. Win, win!

View comment · Posted Apr 27, 2020 · Zendesk Admin (Light Agent)

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Zendesk Admin (Light Agent) commented,

Community comment Feedback - Ticketing system (Support)

We are having many issues with this as well. Has anyone else experienced where the customer IS CC'd, but their comments still sometimes come through internal? I have seen this happen many times and there is no flag on their comment as to why it is internal either. I haven't seen much benefit to this feature. Having a way to switch their comments to public would be SUPER helpful. 

View comment · Posted Aug 26, 2019 · Zendesk Admin (Light Agent)

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