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Tiffany King

Joined Apr 15, 2021

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Last activity Sep 23, 2024

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ACTIVITY OVERVIEW

Latest activity by Tiffany King

Tiffany King commented,

CommentTicket management

Hi this is not showing up for our instance  yet. Can I get the status of this? Thanks. 

View comment · Posted Sep 23, 2024 · Tiffany King

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Tiffany King commented,

CommentTicket management

This isn't working for our instance. Can you check on the status of this? Thanks. 

View comment · Posted Sep 23, 2024 · Tiffany King

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Tiffany King commented,

CommentUsing Built by Zendesk apps

Hi @...
Can I get someone to look at my comment from above? https://support.zendesk.com/hc/en-us/articles/360036483394/comments/1260800310149 

Hi, 
I just installed the ticket field manager and our desire is to only hide the "requester" field from specific groups. 
I've configured the app based on the instructions but all agents regardless of what group they're in can still see and edit the requester field when creating a new ticket on the agent interface. 

Thanks for your help!

View comment · Posted Apr 29, 2021 · Tiffany King

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Tiffany King commented,

CommentUsing Built by Zendesk apps

Hi, 
I just installed the ticket field manager and our desire is to only hide the "requester" field from specific groups. 
I've configured the app based on the instructions but all agents regardless of what group they're in can still see and edit the requester field when creating a new ticket on the agent interface. 

Here are the settings : 

Thanks for your help!

View comment · Posted Mar 11, 2021 · Tiffany King

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