Rusty Wilson
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Total activity49
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Last activity
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Votes on activity by Rusty Wilson-
I am ABSOLUTLEY seeing the same thing. Zendesk keeps saying, "We didn't change anything." but it is 100% clear they did. Our satisfaction ratings have dropped over 10 pts, and I reached out to THRE...
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... I recently noted yet another data leak of sensitive data... @... - you posted back in Oct of 21 you'd *try* to get a reply on this. I understand you didn't commit to getting a reply, but I real...
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Zendesk - is this ever going to be fixed? I would think a company in your position would take security exploits much more seriously... To reiterate - two scenarios - one "honest mistake", one nefar...
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Itay Taragano - You are so correct. I've been (was) an vocal proponent for Zendesk for many years - I've been using it about 12 years now. My first experience was, "WOW! Someone with a support back...
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Please add the ability to collapse updates inside of cases. As a provider of complex enterprise software our cases are usually VERY long, and often a single update to/from a customer can be very ve...
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I'm not holding my breath. Zendesk has a horrible track record of actually implementing anything said in the community. The fact that I posted this FIVE MONTHS ago and there's been zero acknowledge...
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Hi Caroline Kello - thanks for the prompt and courteous reply. I was thinking really "edge case" stuff - like a user getting accidental escalated privileges and information that would be helpful in...
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Hi Caroline Kello! Thanks for the information so far. The intro paragraph says, "...captures what an agent has accessed in your account". Are there any plans to capture what *users* are doing? Do *...
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Thank you so much Scott Allison
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Thank you very much Scott Allison and Pablo Kenney.