Erica Deshotel

Can we please get the feature to create new tickets using triggers?  I see there have been requests on this in the past with suggestions to use either the api or apps.  I tried the suggested apps but I could not use macros and have to manually add ticket info for each child or linked ticket.  This defeats the purpose of trying to automate workflows.  Also, not all of us are developers or have time to learn how to use the api for everything, especially for something as this that seems like it should be a simple feature.