Rox Wong

Total activity

16
Last activity

March 09, 2023 22:48
Member since

April 15, 2021 16:45
Following

0 users
Followed by

0 users
Votes

2
Subscriptions

8

Activity overview

Latest activity by Rox Wong

Rox Wong commented, March 09, 2023 22:48
Hi Siket, Our Zendesk is now showing the subject name of the ticket and not the requester's name. This change was made last week.
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- Rox Wong
- Created March 09, 2023 22:48
- 0 votes
Rox Wong created a post, February 13, 2023 05:28
Copy and Paste Text from Windows Notepad
1. Community
2. Zendesk Suite Q&A
Hi, We are noticing when copying text and pasting them into the Internal Note or Public Reply field, some text will automatically be italic. This happens when we Ctrl+V or right-click to display th...
- Rox Wong
- Created February 13, 2023 05:28
- 3 followers
- 1 comment
- 0 votes
Rox Wong commented, November 21, 2022 01:24
Same here. Any update on this?
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- Rox Wong
- Created November 21, 2022 01:24
- 0 votes
Rox Wong created a post, July 25, 2022 00:59
Receiving multiple tickets of the same question from LibAnswers
Answered
1. Community
2. Zendesk Suite Q&A
Hi all, We have a separate system that manages student enquiries called LibAnswers. The initial email comes into our Zendesk and any responses between the librarian and student on LibAnswers will a...
- Rox Wong
- Created July 25, 2022 00:59
- 2 followers
- 1 comment
- 0 votes
Rox Wong created a post, June 20, 2022 00:51
Suspended Netsuite emails
1. Community
2. Feedback - Ticketing System (Support)
Hi, Does anyone have a solution to prevent email.netsuite.com from entering the Suspended tickets folder? Or a trigger or rule that sends notifications for important emails such as invoices? Thanks...
- Rox Wong
- Created June 20, 2022 00:51
- 2 followers
- 1 comment
- 0 votes
Rox Wong commented, March 19, 2020 04:34
Sorry, but this is becoming a nuisance. When can this be fixed?
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- Rox Wong
- Created March 19, 2020 04:34
- 0 votes