
Rox Wong
-
Total activity16
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes2
-
Subscriptions8
Activity overview
Latest activity by Rox Wong-
Rox Wong commented,
Hi Siket, Our Zendesk is now showing the subject name of the ticket and not the requester's name. This change was made last week.
-
Rox Wong created a post,
Copy and Paste Text from Windows Notepad
Hi, We are noticing when copying text and pasting them into the Internal Note or Public Reply field, some text will automatically be italic. This happens when we Ctrl+V or right-click to display th...
-
Rox Wong commented,
Same here. Any update on this?
-
Rox Wong created a post,
Receiving multiple tickets of the same question from LibAnswers
AnsweredHi all, We have a separate system that manages student enquiries called LibAnswers. The initial email comes into our Zendesk and any responses between the librarian and student on LibAnswers will a...
-
Rox Wong created a post,
Suspended Netsuite emails
Hi, Does anyone have a solution to prevent email.netsuite.com from entering the Suspended tickets folder? Or a trigger or rule that sends notifications for important emails such as invoices? Thanks...
-
Rox Wong commented,
Sorry, but this is becoming a nuisance. When can this be fixed?