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InVenture Capital Corporation (Tala)
Joined Apr 15, 2021
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Last activity Oct 27, 2021
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Latest activity by InVenture Capital Corporation (Tala)
InVenture Capital Corporation (Tala) commented,
Community comment Feedback - Ticketing system (Support)
We have ~150 agents. There is no way for our team leads to see how many tickets their team members have skipped today, last week, last month. That's an inexcusable miss by Zendesk.
- Only Administrators can view skipped tickets, but we don't want to change all of our Team Leaders to Administrators.
- We cannot see trends over time.
- We cannot filter by Group.
View comment · Posted Dec 20, 2019 · InVenture Capital Corporation (Tala)
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