Brian Lowell

What if the incoming email is on our own domain, not an external domain? Would creating a new organization still be the best workaround? I wish I could just make a trigger based on a single specific email address... Without the necessity of creating an organization.

If I have some emails created into "People" would there be a way to filter triggers by people and not organizations?

Howdy Graeme,

So, in this case, what you're saying is that I would have to make a new organization for every separate notification that I receive that I want to have specifically routed? We have several different system generated notifications that we wish to have routed to specific queues upon being received.

We would have to make new organizations for each of these....?

Is there a way to route tickets based on the incoming email address from a customer or system-generated notification? 

For example:

- System notification is generated from eng@domain.com
- Ticket has been created from eng@domain.com
- We wish for this to automatically be routed to our Engineering GROUP/Queue in Zendesk.

Thank you!