Abed Islam
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Total activity86
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Last activity
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Activity overview
Latest activity by Abed Islam-
Abed Islam commented,
If your dashboard/tab exceeds 20,000px height, your PDF (probably image, too) export will have all its widgets' aspect ratios skewed to fit 20,000. So if it's a 30,000px height dashboard, the PDF w...
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Abed Islam commented,
Is it possible to copy/paste widgets or tabs from one dashboard to another? I have 2 reports being run, one weekly and one monthly, one of the tabs will essentially be the same exact charts (and sa...
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Abed Islam commented,
How do I confirm the scheduled deliveries are going out? I see none in my inbox, spam, etc. Is there an outgoing log we can check somewhere?
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Abed Islam commented,
How can I recreate one-touch tickets in the Ticket updates dataset?
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Abed Islam commented,
I want to emulate Tickets dataset reports within the Ticket updates dataset. What is the exact formula for Agent replies? In the Ticket updates data set, if I try the below where the updater role i...
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Abed Islam commented,
Nicole Saunders Any chance of getting this on the roadmap now? Seems reasonably requested.
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Abed Islam commented,
+1
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Abed Islam created a post,
How to reset SLA metrics based on changes in a ticket's priority?
AnsweredHello, I'm on the Enterprise plan and have different SLA's first reply time and resolution time metrics based on a ticket's priority. We often find tickets that come in that we first assess as High...
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Abed Islam commented,
Help House's Ticket Mentions ("Zendesk Mentions" above) no longer works due to a change in Zendesk's backend and will be taken off their listing (I was told this by their customer support when I as...
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Abed Islam created a post,
Ability to paste images when "Require authentication to download" is turned on
The "Require authentication to download" is required for HIPAA-compliant setups. At present, it robs agents the ease of copy/pasting images into their editor. Yet, whether the agent or the end use...