Donald Fontanilla

Feature Request Summary (Includes Description / Uses): 

[Zendesk Talk business verification process should have the following buttons to better facilitate the verification process:

button 1: Cancel Button - if the requester (company decides) to forego the business verification process for requesting a new support line, there should be a button like this to help facilitate the status of the business review.

button 2: Edit Button - this button allows the requester to add more documents that may be relevant to the review process. This button would also be useful to minimize the process of re-doing the business verification if there were only slight changes to the data/information provided. e.g. Incorrect document version that was attached. 

Option for placing in additional comments in the business verification process. There are some documents from other countries that do not match the exact format that Zendesk has set. 

Example: France Support number requires to input the business address. As advised the document from France "Excerpt" does not indicate a "province / state / region" thus causing the unintended discrepancies in the actual document versus what is required field in the process. 

Option to see the Rejection Cause. Without the requirement of the requester to go through your chat support group to determine why the business verification failed.

Business impact of limitation or missing feature:

Without the features above, it takes repeated back and forth to submit correctly the required documents for business verification.

The lack of edit/cancel buttons and comment/review features is causing much delay on how our company can request phone number support. Thus is aggravating to actually apply for TALK support numbers because of the tedious verification process without much option to expedite / correct / update the request.

Other necessary information or resources provided by your Chat support:

https://support.zendesk.com/hc/en-us/articles/4408826639386-Verifying-your-business-for-Zendesk-Talk-phone-number-purchasing

https://support.zendesk.com/hc/en-us/articles/4408824253978

How ever useful these documents are the lack of buttons / features mentioned is a deal breaker on how swift we can apply for support numbers.

Hi Christian,

Sorry might have posted under the wrong category. Yes it is for Zendesk ticket attachments.

This is my first time in posting a comment as I did not have access to do so before. I've received feedback from Zendesk support that I could send this an improvement feature  for future Zendesk updates / versions.

Thanks.

Hi,

I'd like to recommend if we can have attachments that customer can directly access the attachment without having to log into Zendesk. For example, when they receive outlook notification in regards to comments with attachments is it possible for them to download the attachment directly as a file and not to have to click on the link to the attachment.

Thanks,
Donald Fontanilla