dschmidt
-
Total activity42
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes15
-
Subscriptions21
Activity overview
Latest activity by dschmidt-
dschmidt commented,
This warm transfer functionality is highly desired by our teams too.
-
dschmidt created a post,
Allow personalized replies to apply only to agents
When personalized replies are enabled (Enabling personalized email replies – Zendesk help), the setting applies to both end users and agents. Including the support address name after the end user n...
-
dschmidt commented,
Has anyone else seen an issue recently with the Assignment Control app where it activates immediately upon viewing a ticket, instead of only when the assignee drop-drown selection box is opened? Th...
-
dschmidt commented,
Agreed. It should be possible to limit playback of call recordings to Admins and Team Leads. It is bad enough that full Agents can listen to each other's recorded calls, but it especially complicat...
-
dschmidt commented,
I agree. It should be possible to enable automatic recording of inbound calls without requiring manual customer opt-in, while automatic recording of outbound calls remains disabled.
-
dschmidt commented,
I suggest you add app.pendo.io to this list. I had problems with transfers / conferencing until I added that to my exceptions.