dschmidt
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Last activity
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Activity overview
Latest activity by dschmidt-
dschmidt commented,
I also would like to be able to do this.
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dschmidt commented,
Unfortunately we are on Professional; multiple schedules would probably work if we were on an Enterprise plan. It would be nice if that was an a la carte add-on.
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dschmidt commented,
This is a challenge for us as well. Our approach is for admins to manually add and remove agents from the groups that correspond to the different numbers depending on coverage requirements. One iss...
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dschmidt commented,
This warm transfer functionality is highly desired by our teams too.
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dschmidt created a post,
Allow personalized replies to apply only to agents
When personalized replies are enabled (Enabling personalized email replies – Zendesk help), the setting applies to both end users and agents. Including the support address name after the end user n...
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dschmidt commented,
Has anyone else seen an issue recently with the Assignment Control app where it activates immediately upon viewing a ticket, instead of only when the assignee drop-drown selection box is opened? Th...
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dschmidt commented,
Agreed. It should be possible to limit playback of call recordings to Admins and Team Leads. It is bad enough that full Agents can listen to each other's recorded calls, but it especially complicat...
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dschmidt commented,
I agree. It should be possible to enable automatic recording of inbound calls without requiring manual customer opt-in, while automatic recording of outbound calls remains disabled.
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dschmidt commented,
I suggest you add app.pendo.io to this list. I had problems with transfers / conferencing until I added that to my exceptions.