dschmidt
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Recent activity by dschmidt-
This warm transfer functionality is highly desired by our teams too.
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Has anyone else seen an issue recently with the Assignment Control app where it activates immediately upon viewing a ticket, instead of only when the assignee drop-drown selection box is opened? Th...
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Agreed. It should be possible to limit playback of call recordings to Admins and Team Leads. It is bad enough that full Agents can listen to each other's recorded calls, but it especially complicat...
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I agree. It should be possible to enable automatic recording of inbound calls without requiring manual customer opt-in, while automatic recording of outbound calls remains disabled.
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I suggest you add app.pendo.io to this list. I had problems with transfers / conferencing until I added that to my exceptions.