Nick Jones

1. Community
2. Feedback - Admin Center
3. Billing admin / Owner as light agent

Our billing contact sits in the accounts department, so anything that allows them just to focus on that billing role would be ideal.

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• Nick Jones
• Created May 04, 2022 22:00
• 4 votes

1. Support
2. ...
3. Ticket automation and collaboration
4. Creating business rules for CCs and followers

We've just migrated to the new user experience for followers and CCs, and the design choice to follow the reply convention which drops CCs is causing us immediate pain. We deal with hundreds of tic...

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• Nick Jones
• Created October 07, 2021 21:32
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Help Center Article Editor needs to support (easy) source code formatting

thanks Ryan, useful to understand. I do wonder whether, like with theming, the overall compatibility across channels couldn't be left to the customer? If it were an option to configure some editor ...

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• Nick Jones
• Created July 17, 2018 21:06
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Help Center Article Editor needs to support (easy) source code formatting

+1 as an organisation which supports users who code, the lack of simple editor (TinyMCE) options like this is deeply frustrating for those team members authoring articles and supporting users, and ...

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• Nick Jones
• Created July 11, 2018 05:39
• 2 votes