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LauraOwner

Joined Apr 16, 2021

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Last activity Oct 27, 2021

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ACTIVITY OVERVIEW

Latest activity by LauraOwner

LauraOwner commented,

Community comment Discussion - Tips and best practices from the community

Quick update...this feature hasn't yet been released to customers, it's part of a larger set of Community features that we're testing on our Help Center before releasing them to customers. This (and more) will eventually be available to all Help Center accounts, we'll let you know once it's out!

Sorry for the mistake!

View comment · Posted Jan 21, 2015 · LauraOwner

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LauraOwner commented,

Community comment Discussion - Tips and best practices from the community

Hi Larisa,

As long as the email address is following both posts and comments in the section/topic you'll get notified of everything end-users (and agents) post in that area (screenshot below). If it's only following new posts then you won't get notifications of comments. You can always sign in as the user with that email address and adjust the settings.

 

View comment · Posted Jan 21, 2015 · LauraOwner

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LauraOwner commented,

Community comment Feedback - Help Center (Guide)

Hi Veronica,

The Help Center API has long been out of beta, you can find all the relevant documentation on our developer site: https://developer.zendesk.com/rest_api/docs/help_center/introduction. 

No need to sign up any more, it's available to all!

View comment · Posted Jan 15, 2015 · LauraOwner

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LauraOwner commented,

Community comment Feedback - Community Forums (Gather)

Brian, 

You're right there is no feature to automatically notify a specific person (or set of people) about new content in the Community. The closest would be subscribing a dedicated email address to all topics, which I realize is not easy. You might be able to automate this using the API: http://developer.zendesk.com/documentation/rest_api/hc/introduction.html, though I haven't looked too deeply into this. 

Apart from that, this is something the Product team will address along with other Community improvements. 

View comment · Posted Apr 28, 2014 · LauraOwner

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LauraOwner commented,

Community comment Feedback - Help Center (Guide)

Hi everyone, 

Andrew mentioned using the Help Center API (which will be available as a beta soon) as an alternative that lets you post content to several articles at the same (still not the same as having one article visible in multiple places). In case anyone hasn't signed up yet, you can sign up for the beta here: https://zendesk.wufoo.com/forms/help-center-api-beta-sign-up/. If you sign up you'll know as soon as the beta is open. I'm not aware of new updates regarding the main feature requested here, I  just wanted to make sure you all have access to the beta if needed. 

 

View comment · Posted Jan 22, 2014 · LauraOwner

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LauraOwner commented,

Community comment Discussion - Tips and best practices from the community

That's a great idea Wes! We'll make sure to let everyone know when the API is availble. 

View comment · Posted Jan 10, 2014 · LauraOwner

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LauraOwner commented,

Community comment Discussion - Tips and best practices from the community

I'm not sure how you'd add this as it's own piece of functionality but I did want to let you know we will be bringing the "live" search to Help Center down the road - I'm not sure if it'll be the same exactly the same as the Web Portal version but the idea is the same, to help spare you from having to type everything in. It doesn't look like this will be happening in very quickly but it is planned. 

View comment · Posted Jan 09, 2014 · LauraOwner

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LauraOwner commented,

Community comment Feedback - Help Center (Guide)

That's good to know about Word - hope all of the article creating goes well!

View comment · Posted Nov 27, 2013 · LauraOwner

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LauraOwner commented,

Community comment Feedback - Help Center (Guide)

Hi Josh, 

We haven't firmed up a timeline for improving the HTML article editor yet. In the meantime I have heard of customers using table generators to create HTML code which can be pasted into the HTML view of an article (use the "" button in the editor to get get to this view). Quite a few of these came up when I searched Google - this one seemed to have an easy to use interface and laid out the code nicely: http://www.tablesgenerator.com/html_tables. At least this way it relieves the necessity of writing everything yourself. 

I did notice in testing that once I placed a table in one article I could copy and paste it into the regular view of another article. If you have table formats that you use repeatedly this could save even more time. 

Hope this helps - please let us know if you have more questions!

View comment · Posted Nov 27, 2013 · LauraOwner

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LauraOwner commented,

Community comment Feedback - Help Center (Guide)

Hi Chad, 

David had submitted a ticket about this - I was able to find it and the reply from the Product Manager for Help Center.

Details are: 

  • Right now you'll need to check the box next to "Display unsafe content" in the "General settings" area of Help Center to get tables to work in Knowledge Base articles.
  • The fact that you have to do this to get tables to show is a mistake that we're working on fixing right now. (We did not mean to make these tags part of the unsafe tag set.)
  • The fix should be out in the next few days. 
  • Tables are only allowed for agents writing KB articles. (I don't know if that's the case permanently as content formatting will improve for end-users over time but for now it is). 
  • Only agent can post articles.
  • We're also planning to make it easier to add tables in articles for agents.

I hope that helps, please let me know if you have more questions!

 

 

View comment · Posted Oct 03, 2013 · LauraOwner

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