LauraOwner
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Total activity128
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Last activity
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Activity overview
Latest activity by LauraOwner-
LauraOwner commented,
Quick update...this feature hasn't yet been released to customers, it's part of a larger set of Community features that we're testing on our Help Center before releasing them to customers. This (an...
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LauraOwner commented,
Hi Larisa, As long as the email address is following both posts and comments in the section/topic you'll get notified of everything end-users (and agents) post in that area (screenshot below). If ...
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LauraOwner commented,
Hi Veronica, The Help Center API has long been out of beta, you can find all the relevant documentation on our developer site: https://developer.zendesk.com/rest_api/docs/help_center/introduction....
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LauraOwner commented,
Brian, You're right there is no feature to automatically notify a specific person (or set of people) about new content in the Community. The closest would be subscribing a dedicated email address...
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LauraOwner commented,
Hi everyone, Andrew mentioned using the Help Center API (which will be available as a beta soon) as an alternative that lets you post content to several articles at the same (still not the same a...
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LauraOwner commented,
That's a great idea Wes! We'll make sure to let everyone know when the API is availble.
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LauraOwner commented,
I'm not sure how you'd add this as it's own piece of functionality but I did want to let you know we will be bringing the "live" search to Help Center down the road - I'm not sure if it'll be the s...
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LauraOwner commented,
That's good to know about Word - hope all of the article creating goes well!
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LauraOwner commented,
Hi Josh, We haven't firmed up a timeline for improving the HTML article editor yet. In the meantime I have heard of customers using table generators to create HTML code which can be pasted into t...
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LauraOwner commented,
Hi Chad, David had submitted a ticket about this - I was able to find it and the reply from the Product Manager for Help Center. Details are: Right now you'll need to check the box next to "D...