Jason Brown
-
Total activity29
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes8
-
Subscriptions13
Activity overview
Latest activity by Jason Brown-
Jason Brown commented,
We would also like to control what custom statuses are based on form.We have several forms because different tickets may have different life cycles. If we can control what custom statuses are avail...
-
Jason Brown commented,
Without being able to include {{ticket.title}} in the request received email response, how will customers know what ticket they are replying to if they need to add an additional comment before an a...
-
Jason Brown created a post,
Zendesk App get ticketFields options and optionValues incorrect
Today I noticed that the call to get ticket fields is returning incorrect information in an application. Call:client.get(['ticketFields:custom_field_{id}']) For example, when I call client.get('tic...
-
Jason Brown commented,
Thank you Christine. We have examples of this not working so I have reached out to Support to look into this.
-
Jason Brown commented,
Can end-users who are added to CC and receive a notification add additional users to CC in the ticket? Or is only the requester allowed to add users to CC in a ticket?
-
Jason Brown commented,
When using the #{{ticket.id}} placeholder to generate a link in a email notification (for example, a ticket creation email notification), it appears that the link it always the end-user link. This ...
-
Jason Brown created a post,
Viewing Large Numbers of attachments
When we get an incoming email from a customer who has images in their signature and has also attached files, sometimes the number of attachments makes it so that users cannot see the attachments un...
-
Jason Brown commented,
I had the same question as Chris. I found that I could use the Update Many API endpoint and just pass a single ticket id. Placeholders are used in the Trigger JSON to set ticket ID.