Jason Brown
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Last activity
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Activity overview
Latest activity by Jason Brown-
Jason Brown created a post,
Zendesk App get ticketFields options and optionValues incorrect
Today I noticed that the call to get ticket fields is returning incorrect information in an application. Call:client.get(['ticketFields:custom_field_{id}']) For example, when I call client.get('tic...
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Jason Brown commented,
Thank you Christine. We have examples of this not working so I have reached out to Support to look into this.
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Jason Brown commented,
Can end-users who are added to CC and receive a notification add additional users to CC in the ticket? Or is only the requester allowed to add users to CC in a ticket?
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Jason Brown commented,
When using the #{{ticket.id}} placeholder to generate a link in a email notification (for example, a ticket creation email notification), it appears that the link it always the end-user link. This ...
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Jason Brown created a post,
Viewing Large Numbers of attachments
When we get an incoming email from a customer who has images in their signature and has also attached files, sometimes the number of attachments makes it so that users cannot see the attachments un...
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Jason Brown commented,
I had the same question as Chris. I found that I could use the Update Many API endpoint and just pass a single ticket id. Placeholders are used in the Trigger JSON to set ticket ID.