Andrea Rodriguez (CD Baby)
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Recent activity by Andrea Rodriguez (CD Baby)-
Katarzyna Karpinska Hi Katarzyna! If you'll have me, I'd love to participate in the research. I have a lot of feelings about Guide and its collaboration tools.
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Is dynamic content supported in the alias? We have titles that are translated to support our languages but it seems that it's not showing up.
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Is there a way to always include the same articles when the answer bot fires? For example, we have an article of top 10 viewed articles and we'd like that to be included in the list each time. Is t...
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I'd like to know if there is a way we can request to have a column added "to" email address. I'm finding that there are quite a few of legit tickets getting caught in spam and since it's very hard ...
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Well, this is disappointing. Part of the reason I encouraged one of our teams to create a brand new brand in ZD was for the issue with the forms. William GroteThe workaround we currently use is cr...
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I wholeheartedly agree with this. We currently support 3 languages (English, Spanish and Portuguese). We find it extremely cumbersome to have to create three content blocks per article and that's ...
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Is there any update on the ability to just have one content block get translated across all articles? We currently support 3 languages (English, Spanish and Portuguese). We find it extremely cumber...
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Hi Christine, I spoke with a ZD expert regarding a similar issue (we're multi-brand and the "wrong" default email address was showing up on the incorrect brand) and she mentioned that there is a w...
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Is there a way to mark a ticket as spam, but not suspend the user? Our clients are musicians and often send us their newsletters or tour announcements which we want to be marked as spam, but if the...
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Hi Monica, yes! That is really helpful! I think I'll be able to navigate what I need now, thanks so much! Related unrelated, does anyone know why when a new user is created, it applies that name t...