Recent searches
No recent searches

Darren
Joined Apr 15, 2021
·
Last activity Dec 09, 2021
Following
0
Followers
0
Total activity
24
Vote
1
Subscriptions
16
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Darren
Darren commented,
Hi,
Sorry. Yes so I would say a large, sizable amount of our tickets have no customer response. I would want to know if there is a filter or a metric to measure one response end user comments. I hope that makes sense.
View comment · Posted Oct 01, 2021 · Darren
0
Followers
0
Votes
0
Comments
Darren created a post,
Would like to have a measure to filter out customer public comments. Use case is about 30-40%ish of tickets usually do not get a response from end users either because they are solved or whatever reason. I would like to filter these out of explore metric to more accurately measure agent touch tickets and get an overall more accurate metric to report on.
Posted Sep 21, 2021 · Darren
0
Followers
2
Votes
3
Comments
Darren commented,
Hi,
Do you need a rich text editor or can you just use for example word pad?
I am not a developer but this seems easy enough to implement.
Thank you!
View comment · Posted May 10, 2021 · Darren
0
Followers
0
Votes
0
Comments
Darren commented,
Hi Brett!
Realized there were two lines and not one line of article-vote-controls. But when I changed both lines to article-votes-controls, it works now. Appreciate the help!!
View comment · Posted Mar 29, 2019 · Darren
0
Followers
0
Votes
0
Comments
Darren commented,
I am not able to get this to work. Do I paste the corresponding CSS on csstyle on the top?
View comment · Posted Mar 28, 2019 · Darren
0
Followers
0
Votes
0
Comments
Darren commented,
Hi Thibault,
Thank you so much for the help! We now have it implemented on our help site. :) Do you have any way to track this on Google analytics? A script we can put into our guide center by chance??? :D
Either way, thank you for the helpful guide!
View comment · Posted Feb 14, 2018 · Darren
0
Followers
0
Votes
0
Comments
Darren commented,
Thank you!
View comment · Posted Feb 13, 2018 · Darren
0
Followers
0
Votes
0
Comments