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Darren

Joined Apr 15, 2021

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Last activity Dec 09, 2021

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Latest activity by Darren

Darren commented,

Community comment Q&A - Reporting and analytics

Hi,

 

Sorry. Yes so I would say a large, sizable amount of our tickets have no customer response. I would want to know if there is a filter or a metric to measure one response end user comments. I hope that makes sense. 

View comment · Posted Oct 01, 2021 · Darren

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Darren created a post,

Post Q&A - Reporting and analytics

Would like to have a measure to filter out customer public comments. Use case is about 30-40%ish of tickets usually do not get a response from end users either because they are solved or whatever reason. I would like to filter these out of explore metric to more accurately measure agent touch tickets and get an overall more accurate metric to report on. 

Posted Sep 21, 2021 · Darren

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Darren commented,

CommentTicket customization

Hi,

Do you need a rich text editor or can you just use for example word pad?

I am not a developer but this seems easy enough to implement.


Thank you!

View comment · Posted May 10, 2021 · Darren

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Darren commented,

Community comment Discussion - Tips and best practices from the community

Hi Brett!

 

Realized there were two lines and not one line of article-vote-controls. But when I changed both lines to article-votes-controls, it works now. Appreciate the help!!

View comment · Posted Mar 29, 2019 · Darren

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Darren commented,

Community comment Discussion - Tips and best practices from the community

I am not able to get this to work. Do I paste the corresponding CSS on csstyle on the top?

View comment · Posted Mar 28, 2019 · Darren

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Darren commented,

Community comment Discussion - Tips and best practices from the community

Hi Thibault,

 

Thank you so much for the help! We now have it implemented on our help site. :) Do you have any way to track this on Google analytics? A script we can put into our guide center by chance??? :D

 

Either way, thank you for the helpful guide!

View comment · Posted Feb 14, 2018 · Darren

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Darren commented,

Community comment Discussion - Tips and best practices from the community

 

Thank you!

View comment · Posted Feb 13, 2018 · Darren

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