Darren
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Last activity
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Activity overview
Latest activity by Darren-
Darren commented,
Hi, Sorry. Yes so I would say a large, sizable amount of our tickets have no customer response. I would want to know if there is a filter or a metric to measure one response end user comments. I ...
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Darren created a post,
Filter out / measure end user/customer responses
AnsweredWould like to have a measure to filter out customer public comments. Use case is about 30-40%ish of tickets usually do not get a response from end users either because they are solved or whatever r...
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Darren commented,
Hi, Do you need a rich text editor or can you just use for example word pad? I am not a developer but this seems easy enough to implement. Thank you!
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Darren commented,
Hi Brett! Realized there were two lines and not one line of article-vote-controls. But when I changed both lines to article-votes-controls, it works now. Appreciate the help!!
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Darren commented,
I am not able to get this to work. Do I paste the corresponding CSS on csstyle on the top?
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Darren commented,
Hi Thibault, Thank you so much for the help! We now have it implemented on our help site. :) Do you have any way to track this on Google analytics? A script we can put into our guide center by ch...
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Darren commented,
Thank you!