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James Pullman

Joined Apr 15, 2021

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Last activity Oct 10, 2022

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ACTIVITY OVERVIEW

Latest activity by James Pullman

James Pullman commented,

Community comment Q&A - Help center and community

This worked great for me. I pasted the following lines 32-50 from this post above, putting in our own ID

 

As well as this in the document_head.hbs

View comment · Posted Oct 10, 2022 · James Pullman

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James Pullman commented,

Community comment Q&A - Tickets and email

 

THANK YOU!! 

View comment · Posted Nov 17, 2021 · James Pullman

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James Pullman created a post,

Post Q&A - Tickets and email

We have used Zendesk for years for external customer tickets. I recently set up a new, separate Zendesk instance to start using it for internal IT tickets. 

The new instance looks quite a bit different, specifically the ticket view and where replies are written. When I click on my profile icon then "About" both instances say they are  "Version: 12804 (ec941b134ba7163ce2b2997084158a83b6a28768)", both are the same license/suite type.

Below are examples, first is the instances we have had for 3 years, second is the newest one. I see in recent Zendesk webinars, it appears the second one is the new style I am curious how or when our older instance will be upgraded. Is this something I have to initiate? 

OLDER ZENDESK INSTANCE

 

NEW ZENDESK

Posted Nov 17, 2021 · James Pullman

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James Pullman commented,

Community comment Feedback - Ticketing system (Support)

10 years? Is this seriously not done in 10 years? This can't be real?

 

+1 to say the least

View comment · Posted Nov 05, 2018 · James Pullman

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James Pullman commented,

Community comment Feedback - Ticketing system (Support)

+1 on this feature... Pretty shocking this isn't a feature... seems like such basic functionality to allow a customer to have the flexibility to have.

Jr. level programing required it here seems.

View comment · Posted Mar 20, 2018 · James Pullman

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James Pullman commented,

Community comment Feedback - Help Center (Guide)

This is a huge need. Please give some level of even a simple approve/deny ability once a user requests to see KB. We need to make sure our users are approved customers before having access to our documentation.

View comment · Posted Mar 14, 2018 · James Pullman

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James Pullman commented,

Community comment Feedback - Help Center (Guide)

+1

This would be great.

View comment · Posted Mar 14, 2018 · James Pullman

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