Henkka (Pepron)
Zendesk Consult for 10 years with over 70 successful Zendesk deployments
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Total activity36
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Last activity
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Activity overview
Latest activity by Henkka (Pepron)-
Henkka (Pepron) commented,
Hi guys, Excellent feature and long awaited for, thanks for the team! Continuing on the issue whether this should only be an enterprise feature. It's totally understandable from both product and fe...
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Henkka (Pepron) commented,
Have to continue still on this: So in the case that a non-authenticated visitor enters the same email address twice on different machines/devices or a random person puts in the person A's email ad...
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Henkka (Pepron) commented,
Thank you Ramin! We understand now how the history part works. This is a little off-topic, and should possibly be under another article, but still another continuing question on 1: If we get the sa...
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Henkka (Pepron) commented,
Hi Ramin, And thanks for your comment. 1. Just to make sure - if we are not using our own tokens etc for authenticating users or doing any custom authentication - just the Zendesk Chat's prechat fo...
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Henkka (Pepron) commented,
Question regarding this functionality where the chat log is preserved - What happens when prechat form is enabled? If I open a chat with prechat form and input test.user@test.com as my email addres...
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Henkka (Pepron) commented,
Voicing on opinion on the subject: This is a basic functionality in many other ticketing systems. This is also part of the problem why many other ticketing systems are hard to use and manage. Even ...
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Henkka (Pepron) commented,
Hi Bart, If I understood correctly this tip earlier in the thread might do the trick: Unrelated tip: You can easily also create user and organization links with the following calculated attributes:...
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Henkka (Pepron) created a post,
Ability to see what users search for via Guide&Widget gone for new accounts
Hi, We manage a lot of Zendesk sites. A crucial part of the workflow for managing articles and developing Guide for self-service is to understand what users search for via Guide itself or even more...
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Henkka (Pepron) commented,
This is a very important feature and used in Insights all the time. Does this mean we're unable to for example add a Last Updated date and sort via that too?
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Henkka (Pepron) commented,
We have this need too, any updates?