Heka - automaatiot
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Last activity
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Activity overview
Latest activity by Heka - automaatiot-
Heka - automaatiot commented,
Voicing on opinion on the subject: This is a basic functionality in many other ticketing systems. This is also part of the problem why many other ticketing systems are hard to use and manage. Even ...
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Heka - automaatiot commented,
Hi Bart, If I understood correctly this tip earlier in the thread might do the trick: Unrelated tip: You can easily also create user and organization links with the following calculated attributes:...
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Heka - automaatiot created a post,
Ability to see what users search for via Guide&Widget gone for new accounts
Hi, We manage a lot of Zendesk sites. A crucial part of the workflow for managing articles and developing Guide for self-service is to understand what users search for via Guide itself or even more...
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Heka - automaatiot commented,
This is a very important feature and used in Insights all the time. Does this mean we're unable to for example add a Last Updated date and sort via that too?
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Heka - automaatiot commented,
We have this need too, any updates?