Henkka (Pepron)
Zendesk Consult for 10 years with over 70 successful Zendesk deployments
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Last activity
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Activity overview
Latest activity by Henkka (Pepron)-
Henkka (Pepron) commented,
Adding +1 here, and would like to ask does this feature request also cover all of these emails being sent from noreply@subdomain.zendesk.com Or is there another feature request for that? Or if thi...
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Henkka (Pepron) commented,
Have to continue still on this: So in the case that a non-authenticated visitor enters the same email address twice on different machines/devices or a random person puts in the person A's email ad...
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Henkka (Pepron) commented,
Thank you Ramin! We understand now how the history part works. This is a little off-topic, and should possibly be under another article, but still another continuing question on 1: If we get the sa...
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Henkka (Pepron) commented,
Hi Ramin, And thanks for your comment. 1. Just to make sure - if we are not using our own tokens etc for authenticating users or doing any custom authentication - just the Zendesk Chat's prechat fo...
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Henkka (Pepron) commented,
Question regarding this functionality where the chat log is preserved - What happens when prechat form is enabled? If I open a chat with prechat form and input test.user@test.com as my email addres...
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Henkka (Pepron) commented,
Voicing on opinion on the subject: This is a basic functionality in many other ticketing systems. This is also part of the problem why many other ticketing systems are hard to use and manage. Even ...
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Henkka (Pepron) commented,
Hi Bart, If I understood correctly this tip earlier in the thread might do the trick: Unrelated tip: You can easily also create user and organization links with the following calculated attributes:...
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Henkka (Pepron) created a post,
Ability to see what users search for via Guide&Widget gone for new accounts
Hi, We manage a lot of Zendesk sites. A crucial part of the workflow for managing articles and developing Guide for self-service is to understand what users search for via Guide itself or even more...
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Henkka (Pepron) commented,
This is a very important feature and used in Insights all the time. Does this mean we're unable to for example add a Last Updated date and sort via that too?
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Henkka (Pepron) commented,
We have this need too, any updates?