Chad Susa (Gravity CX - Zendesk Partner)
-
Total activity212
-
Last activity
-
Member since
-
Following0 users
-
Followed by1 user
-
Votes30
-
Subscriptions85
Activity overview
Latest activity by Chad Susa (Gravity CX - Zendesk Partner)-
Chad Susa (Gravity CX - Zendesk Partner) commented,
I agree. This really is required functionality for a pleasant end user experience for reasons described in many of the posts here. I also think it's unusual that Zendesk doesn't have this capabilit...
-
Chad Susa (Gravity CX - Zendesk Partner) commented,
Hi I agree with Raphaël Péguet - Officers.fr. The answers seem to be offered in the order that they were created. I can't find any mention of this apart from: Answers are added to your conversatio...
-
Chad Susa (Gravity CX - Zendesk Partner) commented,
Many thanks Noly Maron Unson :) Is there documentation or an article that highlights this? Many thanks again.
-
Chad Susa (Gravity CX - Zendesk Partner) commented,
How many child companies can a parent company have linked?
-
Chad Susa (Gravity CX - Zendesk Partner) commented,
Hi Isaiah Allekotte Thanks for this. Three questions: I'm assuming we have to have a 'transfer to agent' step even if we are in an after hours condition branch of the flow, otherwise the ticket wo...
-
Chad Susa (Gravity CX - Zendesk Partner) commented,
Hi I keep getting an error when importing using the beta Data Importer tool. The first thing I believe is incorrect is the csv column header format requirements. The article says that custom org fi...
-
Chad Susa (Gravity CX - Zendesk Partner) commented,
Hi Arianne Batiles I think that's a slight typo. I can see the data importer under: > Admin Centre > Objects and Rules > Tools > Data Importer Very happy with this!! Thank you
-
Chad Susa (Gravity CX - Zendesk Partner) commented,
Hello This article mentions that the placeholder {{ticket.comments_formatted}} will show both public and internal comments to agents. Note: Agents will receive both public comments and internal no...
-
Chad Susa (Gravity CX - Zendesk Partner) commented,
Hi What is the limit to how many records will show in a list? Also, if I create a list that shows thousands of records, if the list view doesn't show them all, is it still possible to export them a...
-
Chad Susa (Gravity CX - Zendesk Partner) commented,
Thanks Charles Nadeau No worries at all and thanks for getting back to me :) I'm building out my own in Postman using api.getbase.com. Sanket Shah - I'm not sure what you're referring to? I am usin...