Gravity CX Admin
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Total activity157
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Last activity
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Activity overview
Latest activity by Gravity CX Admin-
Gravity CX Admin commented,
Hi All Is there a way to show the Guide Home Page to anonymous users but somehow restrict only certain users (eg: belonging to a particular Org) to sign in. In effect we want to show the Home Page ...
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Gravity CX Admin commented,
Hi All If I want to keep the transcript as private (initially) but still be able to send a transcript to a customer if they request it, how can I do that? We have enabled Transcript Visibility = pr...
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Gravity CX Admin commented,
I think the 'Read the docs' link under 'Read the messaging documentation' is wrong. It goes to Chat :) I think it should go here: https://support.zendesk.com/hc/en-us/sections/5282979501978
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Gravity CX Admin commented,
Does the Alias feature work in messaging?
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Gravity CX Admin commented,
It's great to see that Ticket Email Address is an Explore attribute now. However, when I tried to create a report, some tickets have the Ticket Email Address listed and some don't. Both tickets are...
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Gravity CX Admin commented,
+1 Harper Dane This is currently a roadblock for my customers using Messaging. This really needs to be fixed urgently. Also, all aspects of the messaging widget and bot end user experience (what th...
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Gravity CX Admin commented,
For the default automation 'Close ticket 4 days after status is set to solved' we can change the ticket close time but it doesn't seem that we can change the Automation title to reflect the timing ...
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Gravity CX Admin commented,
Shayan Moussawi - Some great ideas! Out if interest, when you disabled the Chat trigger for continuous conversations, did the actual feature (continuous conversations) still work as expected?
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Gravity CX Admin commented,
Hi saasten (light agent) Below is our DKIM config in our DNS settings manager: I had to attach a screengrab as this article editor is weird. I couldn't format text correctly.
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Gravity CX Admin commented,
Hi All I get a different type of issue. Images display fine when viewing via the Help Centre (agent or end user), but when an agent tries to view the same article in the Knowledge Capture App (tick...