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Chad Susa (Gravity CX - Zendesk Partner)

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Latest activity by Chad Susa (Gravity CX - Zendesk Partner)
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    Chad Susa (Gravity CX - Zendesk Partner) commented,

    Hi Victor Cruz Gonzalez - That's great. Happy to help. As for the different endpoints deleting and not deleting active triggers - good question. I have no idea. I think one of the API team would be...

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    Chad Susa (Gravity CX - Zendesk Partner) commented,

    Hi Victor Cruz Gonzalez That error looks like an authentication error. Are you sure you have the correct credentials? Also, when bulk deleting triggers, make sure the triggers you want to delete ar...

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    Chad Susa (Gravity CX - Zendesk Partner) commented,

    Hey Victor Cruz Gonzalez I'm not much with curl but have you tried using Postman (you can use it for free) to run your API commands with Zendesk? The best part is all the Support endpoints can be d...

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    Chad Susa (Gravity CX - Zendesk Partner) commented,

    Thanks so much David - really appreciate the response :) I actually figured it out via testing and messing about with the API. The only way I know how to do this using the API is using the Deal > O...

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    Chad Susa (Gravity CX - Zendesk Partner) commented,

    Hi The only way I know how to do this is via the API using the Deal > Orders > Line Items > Products Rest API endpoints. So you need to create a deal first and create any products you have. Create ...

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    Chad Susa (Gravity CX - Zendesk Partner) commented,

    Here's another one. Can we import Deals along with Products already associated with the deals? I know the importer will import the Deal but there is no way to map an associated Product - so no go t...

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    Chad Susa (Gravity CX - Zendesk Partner) commented,

    Hi Leo Lenk Have you looked at Sweethawk apps? Specifically Timers. We implemented a similar solution for a customer that had a Same Day and Next Day SLA requirement. Native SLAs in Zendesk don't a...

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    Chad Susa (Gravity CX - Zendesk Partner) commented,

    Hi Dane Many thanks for providing this solution. Really appreciated. Unfortunately this doesn't quite solve the problem. In my testing, each messaging 'chat' created a new end user with the same Ph...

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    Chad Susa (Gravity CX - Zendesk Partner) commented,

    I have a scenario where only half of 'our' customers have email addresses. Yes hard to believe but many older folk don't have an email address and prefer to interact over the phone. We are legally ...

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    Chad Susa (Gravity CX - Zendesk Partner) commented,

    Hi Does intelligent triage (intent etc) work on follow-up tickets?