Chad Susa
-
Total activity143
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes18
-
Subscriptions59
Comments
Recent activity by Chad Susa-
For the default automation 'Close ticket 4 days after status is set to solved' we can change the ticket close time but it doesn't seem that we can change the Automation title to reflect the timing ...
-
Shayan Moussawi - Some great ideas! Out if interest, when you disabled the Chat trigger for continuous conversations, did the actual feature (continuous conversations) still work as expected?
-
Hi Saasten Below is our DKIM config in our DNS settings manager: I had to attach a screengrab as this article editor is weird. I couldn't format text correctly.
-
Hi All I get a different type of issue. Images display fine when viewing via the Help Centre (agent or end user), but when an agent tries to view the same article in the Knowledge Capture App (tick...
-
Hi Dane Many thanks for getting back to me. Yes we are on Enterprise Plus plan. Please see ticket: #10989076. The Zendesk team identified a bug in my instance but we haven't heard anything since. C...
-
Hi All Does anyone know where to find the Custom role setting to manage the permission to add and edit personal, group, and global customer lists When I go into Custom Roles, I don't see anywhere t...
-
HI For multibrand do we just add each brand domain as per above? Example for two brands: zendesk1._domainkey.firstbrand.com > Points To > zendesk1._domainkey.zendesk.comzendesk2._domainkey.firstbra...
-
Hi There Are these export options also supported in the new Dashboard Builder (beta) version? oops - found my answer - https://support.zendesk.com/hc/en-us/articles/4438792937114#h_01FXTB5CNXQYT5K4...
-
Hi Does the Salesforce for Zendesk app support showing checkboxes? When I configure settings for the app, I can select the checkbox field in the app (to show), but when viewing a end user/SF contac...
-
+1 from me as well. We have a few customers that want to provide external links as the 'message' at the end of a flow. eg: "click here to find more" (linked text would be awesome as well) which the...