Chad Susa (Gravity CX - Zendesk Partner)
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Recent activity by Chad Susa (Gravity CX - Zendesk Partner)-
Hi All Just wondering what the "The email body includes a hidden reference to the ticket" is? Is there a way to know what this reference is and how we can see it in the 'original email source'? Man...
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Hello fellow Zendeskians I agree with Andrew Stuart and Andrew Lo's comments. Something isn't right with Idle Timeout. I'm working with a Zendesk customer on the Agent Workspace (they recently migr...
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Hello all :) Just wondering what the definition of Visitor previous visits "Number of previous independent visits:" is? How does Zendesk Chat determine / know how many previous independant visits s...
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Hi Liam Hardman There is a way to do this but the method is not really recommended. However, if your IVR routes to a Group, you can see the IVR that the caller has selected in the Phone call modal ...
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For the traceroute, what address do we test to? I'm assuming https://{your_zendesk_domain}.zendesk.com
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Many thanks Dane. I think it's an edge case anyway so all good. If Zendesk doesn't see value in this as a feature (even if it's possible) then that's completely fine with me ;)
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+1 As a Zendesk partner I help implement Zendesk with customers. I've had a number of customers that use large amounts of values in dropdowns on end user facing forms. Without a searchable/type ahe...
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+1 :) Just to be clear, steps in Flowbuilder don't recognise links at all? Not even https://zendesk.com for example? The end user would need to copy the url address and paste into a browser? They c...
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Hello :) Is there a way to know if a ticket is created because someone BCC'd in a Support address? Other than viewing the original email in the ticket - which doesn't show the BCC information anywa...
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Hi all How many schedules are supported in Zendesk (Enterprise)?