Chad Susa

1. Agent guide
2. Customer management and profiles
3. Creating and using customer lists

Hi Dane Many thanks for getting back to me. Yes we are on Enterprise Plus plan. Please see ticket: #10989076. The Zendesk team identified a bug in my instance but we haven't heard anything since. C...

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• Chad Susa
• Created December 12, 2022 01:07
• 1 vote

1. Agent guide
2. Customer management and profiles
3. Creating and using customer lists

Hi All Does anyone know where to find the Custom role setting to manage the permission to add and edit personal, group, and global customer lists When I go into Custom Roles, I don't see anywhere t...

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• Chad Susa
• Created November 15, 2022 05:45
• 0 votes

1. Email
2. ...
3. Formatting and customizing your email
4. Digitally signing your email with DKIM

HI For multibrand do we just add each brand domain as per above? Example for two brands: zendesk1._domainkey.firstbrand.com > Points To > zendesk1._domainkey.zendesk.comzendesk2._domainkey.firstbra...

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• Chad Susa
• Created September 14, 2022 00:50
• 0 votes

1. Explore
2. ...
3. Viewing and using dashboards
4. Exporting dashboard tabs and reports

Hi There Are these export options also supported in the new Dashboard Builder (beta) version? oops - found my answer - https://support.zendesk.com/hc/en-us/articles/4438792937114#h_01FXTB5CNXQYT5K4...

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• Chad Susa
• Edited September 08, 2022 01:55
• 0 votes

1. Apps and integrations
2. ...
3. Salesforce integration
4. Installing and configuring the Salesforce app for Zendesk Support

Hi Does the Salesforce for Zendesk app support showing checkboxes? When I configure settings for the app, I can select the checkbox field in the app (to show), but when viewing a end user/SF contac...

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• Chad Susa
• Edited August 26, 2022 04:33
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. dynamic content in Flow Builder

+1 from me as well. We have a few customers that want to provide external links as the 'message' at the end of a flow. eg: "click here to find more" (linked text would be awesome as well) which the...

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• Chad Susa
• Edited August 19, 2022 03:37
• 2 votes

1. Bots and automation
2. Answer Bot documentation
3. Using autoreplies in email notifications

Hi All Do I have to enable labels on articles for AnswerBot to work in the email and webform channels? In the AnswerBot testing and configuration modal it says 'optional.' The weird thing is that A...

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• Chad Susa
• Edited August 12, 2022 03:06
• 0 votes

1. Web Widget
2. Web Widget (Classic) documentation
3. Using custom ticket fields and ticket forms with the Web Widget (Classic)

Good point Raphaël Péguet - Officers.fr. I wonder if a list exists somewhere of what fields work in the classic web widget. Maybe hidden in the help centre. Nice clear article listing what works an...

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• Chad Susa
• Created July 14, 2022 01:41
• 0 votes

1. People
2. ...
3. Team members and groups
4. About team member product roles and access

Thanks Brett Bowser. What if the ticket requester is also a Contributor (Zendesk role)?

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• Chad Susa
• Edited June 17, 2022 00:36
• 0 votes

1. People
2. ...
3. Team members and groups
4. Understanding and setting light agent permissions

Hi All As per above article (see this comment), how do we change the permissions for Light Agents to view all tickets on the Growth Suite plan? CheersChad

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• Chad Susa
• Created June 16, 2022 07:15
• 0 votes