Chad Susa (Gravity CX - Zendesk Partner)
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Recent activity by Chad Susa (Gravity CX - Zendesk Partner)-
Hi All We're trying to measure the time it takes a ticket to be assigned for the first time in seconds. We want this time calculation so we can determine if a ticket has 'achieved' or 'breached' th...
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Hi All Is there a way to show the Guide Home Page to anonymous users but somehow restrict only certain users (eg: belonging to a particular Org) to sign in. In effect we want to show the Home Page ...
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Hi All If I want to keep the transcript as private (initially) but still be able to send a transcript to a customer if they request it, how can I do that? We have enabled Transcript Visibility = pr...
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I think the 'Read the docs' link under 'Read the messaging documentation' is wrong. It goes to Chat :) I think it should go here: https://support.zendesk.com/hc/en-us/sections/5282979501978
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Does the Alias feature work in messaging?
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It's great to see that Ticket Email Address is an Explore attribute now. However, when I tried to create a report, some tickets have the Ticket Email Address listed and some don't. Both tickets are...
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+1 Harper Dane This is currently a roadblock for my customers using Messaging. This really needs to be fixed urgently. Also, all aspects of the messaging widget and bot end user experience (what th...
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For the default automation 'Close ticket 4 days after status is set to solved' we can change the ticket close time but it doesn't seem that we can change the Automation title to reflect the timing ...
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Shayan Moussawi - Some great ideas! Out if interest, when you disabled the Chat trigger for continuous conversations, did the actual feature (continuous conversations) still work as expected?
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Hi ariya sacca utama Below is our DKIM config in our DNS settings manager: I had to attach a screengrab as this article editor is weird. I couldn't format text correctly.