Chad Susa
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Total activity170
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Recent activity by Chad Susa-
+1 Definitely a bug not feature. Lost a lot of time because of this. I guess Zendesk customers' time isn't as valuable as the Zendesk Devs ;)
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+1 It would be be nice to hyperlink images as well - without having to use Markdown (host image file somewhere, use markdown syntax, turn of RTF in product, etc etc - yuk!). All throughout the Zend...
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+1 for Conditions on Multi-Select. At present, I can't have my nice 'Other' workflow on a Multi-Select field. ie: Requester selects 'Other', then a text field conditionally appears asking for 'Othe...
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Hi All Just struggling to exclude Follow-up tickets from a query. It seems that Follow-up tickets have no identification apart from their Update Channel being 'Closed Ticket' that can be used to ex...
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Wondering if this can be done (or anyone has a solution to this) I have multiple lines Scenario: When an inbound call is received at a particular line (Zendesk phone number) and the 'call' ticket i...
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It's actually very easy to fix. Go to your Guide template code and open the section_page.hbs Look for a block of code like this (usually line 62 - 66): {{else}}<i class="section-empty"><a href="...
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Same problem here Liz - it really doesn't make sense if we are using multiple section hierarchy. So it seems we have to have at least one article in each section to remove the empty link...so stran...
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Figured it out. I don't have the WhatsApp number add-on purchased on my account. All good !!
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Hello Just wondering if the hosting for your WhatsApp phone number add-on is also required when configuring WhatsApp with the new agent workspace and social messaging enabled? Over in the article S...
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Hello Everyone I have a customer wanting to sync both Leads and Contacts from SF to Zendesk. Considering they can only select one, does anyone have any best practices on how to work with this limit...