Chad Susa (Gravity CX - Zendesk Partner)
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Votes on activity by Chad Susa (Gravity CX - Zendesk Partner)-
Hi There Looks promising. Couple of questions though: I don't have the pre-requisite amount of followers, but I can still enable the channel in Admin Centre - is that correct? When I go into my In...
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Cheeny - When using the Agent Workspace with messaging enabled, does this stop end users from requesting chats while chatting via the 'new' messaging widget. The article Limitations in the Zendesk ...
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Hi All Just wondering does anyone know what the Zendesk session time is for end users? (eg: when they login to the Help Centre / customer portal) how long before their session expires?
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Hello Just wondering if the hosting for your WhatsApp phone number add-on is also required when configuring WhatsApp with the new agent workspace and social messaging enabled? Over in the article S...
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Hi All Just struggling to exclude Follow-up tickets from a query. It seems that Follow-up tickets have no identification apart from their Update Channel being 'Closed Ticket' that can be used to ex...
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Hello Everyone I have a customer wanting to sync both Leads and Contacts from SF to Zendesk. Considering they can only select one, does anyone have any best practices on how to work with this limit...
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Wondering if this can be done (or anyone has a solution to this) I have multiple lines Scenario: When an inbound call is received at a particular line (Zendesk phone number) and the 'call' ticket i...
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Hi Just want to clarify something. Under the heading Average wait time and longest wait time differences it says: Because of these calculations, there may be a slight delay in the values when comp...
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Hello Is it possible to achieve the below? I want our customers to inbound call us only on our Toll Free Zendesk number. We also would like to outbound call them from Zendesk. As outbound calling i...
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Quick question, does Drill-in respect dashboard filters? For example, if I filter the dashboard and the subsequent queries return filtered values, when drilling-in to those dashboard filtered value...