Chad Susa
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Total activity170
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes25
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Comments
Votes on activity by Chad Susa-
+1 As a Zendesk partner I help implement Zendesk with customers. I've had a number of customers that use large amounts of values in dropdowns on end user facing forms. Without a searchable/type ahe...
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+1 from me as well. We have a few customers that want to provide external links as the 'message' at the end of a flow. eg: "click here to find more" (linked text would be awesome as well) which the...
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Hello fellow Zendeskians I agree with Andrew Stuart and Andrew Lo's comments. Something isn't right with Idle Timeout. I'm working with a Zendesk customer on the Agent Workspace (they recently migr...
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+1 :) Just to be clear, steps in Flowbuilder don't recognise links at all? Not even https://zendesk.com for example? The end user would need to copy the url address and paste into a browser? They c...
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Hi All Worth noting that you can't test Talk in the Sandbox. Talk isn't there as a product option to enable at all. So no testing voice workflows, IVR's, greetings etc. I suspect it's because it's ...
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+1 Definitely a bug not feature. Lost a lot of time because of this. I guess Zendesk customers' time isn't as valuable as the Zendesk Devs ;)
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Thanks all. So what do we do with the metric when it's completed? Do we have to add it to all the queries that have been created? In our case we want to use the awesome default dashboards and queri...
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Is there a way to stop followers from receiving email notifications? In the use case where agents (followers) action all their tickets in Zendesk but don't want their email to be 'spammed' with fol...
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It's great to see that Ticket Email Address is an Explore attribute now. However, when I tried to create a report, some tickets have the Ticket Email Address listed and some don't. Both tickets are...
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+1 Harper Dane This is currently a roadblock for my customers using Messaging. This really needs to be fixed urgently. Also, all aspects of the messaging widget and bot end user experience (what th...