Chad Susa
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Recent activity by Chad Susa-
Changing what triggers fire on tickets created by Chat Channel
AnsweredHi All Searched high and low but couldn't find an answer. Assumptions: Zendesk Support and Chat on Agent workspace (ie: chats are handled in Zendesk Support through a ticket) Customer email addres...
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Zendesk Talk - Warm transfer to Agent groups
AnsweredWith the current 'warm transfer' feature: "When you transfer a call directly to an agent, you can consult with the other agent before handing off the call". Surprisingly, this is also possible when...