Chad Susa (Gravity CX - Zendesk Partner)

1. Community
2. Zendesk APIs

Hi All Just wondering if there is a public API collection available for Zendesk Sell (CRM) to use with Postman? When I read this article it seems to indicate they exist (I think), but when I look a...

• Chad Susa (Gravity CX - Zendesk Partner)
• Created August 09, 2023 01:04
• 3 followers
• 3 comments
• 0 votes

1. Community
2. Zendesk Suite Q&A

Hi All Searched high and low but couldn't find an answer. Assumptions: Zendesk Support and Chat on Agent workspace (ie: chats are handled in Zendesk Support through a ticket) Customer email addres...

• Chad Susa (Gravity CX - Zendesk Partner)
• Created June 16, 2021 07:42
• 3 followers
• 3 comments
• 1 vote

1. Community
2. Feedback - Voice (Talk)

With the current 'warm transfer' feature: "When you transfer a call directly to an agent, you can consult with the other agent before handing off the call". Surprisingly, this is also possible when...

• Chad Susa (Gravity CX - Zendesk Partner)
• Created March 25, 2020 06:35
• 26 followers
• 17 comments
• 22 votes