Chad Susa
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Total activity106
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Last activity
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Activity overview
Latest activity by Chad Susa-
Chad Susa commented,
Hi Leo Medalla There is a way to do this but the method is not really recommended. However, if your IVR routes to a Group, you can see the IVR that the caller has selected in the Phone call modal b...
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Chad Susa commented,
For the traceroute, what address do we test to? I'm assuming https://{your_zendesk_domain}.zendesk.com
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Chad Susa commented,
Many thanks Dane Adriano. I think it's an edge case anyway so all good. If Zendesk doesn't see value in this as a feature (even if it's possible) then that's completely fine with me ;)
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Chad Susa commented,
+1 As a Zendesk partner I help implement Zendesk with customers. I've had a number of customers that use large amounts of values in dropdowns on end user facing forms. Without a searchable/type ahe...
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Chad Susa commented,
+1 :) Just to be clear, steps in Flowbuilder don't recognise links at all? Not even https://zendesk.com for example? The end user would need to copy the url address and paste into a browser? They c...
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Chad Susa commented,
Hello :) Is there a way to know if a ticket is created because someone BCC'd in a Support address? Other than viewing the original email in the ticket - which doesn't show the BCC information anywa...
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Chad Susa commented,
Hi all How many schedules are supported in Zendesk (Enterprise)?
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Chad Susa commented,
Legend. Thanks so much Tod :)
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Chad Susa commented,
Hi Just wanted to confirm if contextual workspaces work with proactive tickets? When creating a new proactive ticket, there are no conditions present (as the ticket doesn't "exist" until it's submi...
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Chad Susa commented,
Hi Is there a way to reset/remove the previous triggered comment in the chat widget? Our scenario is that we have multiple pages for Ready to Ship items. We want a trigger to pop-up the chat widget...