Chad Susa (Gravity CX)

Total activity

127
Last activity

September 14, 2022 00:50
Member since

April 15, 2021 15:08
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Activity overview

Latest activity by Chad Susa (Gravity CX)

Chad Susa (Gravity CX) commented, September 14, 2022 00:50
HI For multibrand do we just add each brand domain as per above? Example for two brands: zendesk1._domainkey.firstbrand.com > Points To > zendesk1._domainkey.zendesk.comzendesk2._domainkey.firstbra...
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- Chad Susa (Gravity CX)
- Created September 14, 2022 00:50
- 0 votes
Chad Susa (Gravity CX) commented, September 08, 2022 01:54
Hi There Are these export options also supported in the new Dashboard Builder (beta) version? oops - found my answer - https://support.zendesk.com/hc/en-us/articles/4438792937114#h_01FXTB5CNXQYT5K4...
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- Chad Susa (Gravity CX)
- Edited September 08, 2022 01:55
- 0 votes
Chad Susa (Gravity CX) commented, August 26, 2022 04:32
Hi Does the Salesforce for Zendesk app support showing checkboxes? When I configure settings for the app, I can select the checkbox field in the app (to show), but when viewing a end user/SF contac...
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- Chad Susa (Gravity CX)
- Edited August 26, 2022 04:33
- 0 votes
Chad Susa (Gravity CX) commented, August 19, 2022 03:36
+1 from me as well. We have a few customers that want to provide external links as the 'message' at the end of a flow. eg: "click here to find more" (linked text would be awesome as well) which the...
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- Chad Susa (Gravity CX)
- Edited August 19, 2022 03:37
- 0 votes
Chad Susa (Gravity CX) commented, August 12, 2022 02:57
Hi All Do I have to enable labels on articles for AnswerBot to work in the email and webform channels? In the AnswerBot testing and configuration modal it says 'optional.' The weird thing is that A...
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- Chad Susa (Gravity CX)
- Edited August 12, 2022 03:06
- 0 votes
Chad Susa (Gravity CX) commented, July 14, 2022 01:41
Good point Raphaël Péguet. I wonder if a list exists somewhere of what fields work in the classic web widget. Maybe hidden in the help centre. Nice clear article listing what works and doesn't that...
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- Chad Susa (Gravity CX)
- Created July 14, 2022 01:41
- 0 votes
Chad Susa (Gravity CX) commented, June 17, 2022 00:35
Thanks Brett Bowser. What if the ticket requester is also a Contributor (Zendesk role)?
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- Chad Susa (Gravity CX)
- Edited June 17, 2022 00:36
- 0 votes
Chad Susa (Gravity CX) commented, June 16, 2022 07:15
Hi All As per above article (see this comment), how do we change the permissions for Light Agents to view all tickets on the Growth Suite plan? CheersChad
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- Chad Susa (Gravity CX)
- Created June 16, 2022 07:15
- 0 votes
Chad Susa (Gravity CX) commented, June 01, 2022 00:32
Hi All Just wondering what the "The email body includes a hidden reference to the ticket" is? Is there a way to know what this reference is and how we can see it in the 'original email source'? Man...
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- Chad Susa (Gravity CX)
- Created June 01, 2022 00:32
- 1 vote
Chad Susa (Gravity CX) commented, May 31, 2022 07:14
Hello fellow Zendeskians I agree with Andrew Stuart and Andrew Lo's comments. Something isn't right with Idle Timeout. I'm working with a Zendesk customer on the Agent Workspace (they recently migr...
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- Chad Susa (Gravity CX)
- Edited May 31, 2022 07:17
- 1 vote