Chad Susa

Total activity

170
Last activity

June 05, 2023 02:29
Member since

April 15, 2021 15:08
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Activity overview

Latest activity by Chad Susa

Chad Susa commented, June 05, 2023 02:29
I'm guessing this integration no longer exists? Or at least it a bespoke paid integration? See: https://729solutions.zendesk.com/hc/en-us/articles/13822048339085-What-happened-to-the-Zendesk-Discor...
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- Chad Susa
- Created June 05, 2023 02:29
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Chad Susa commented, May 23, 2023 01:47
That's Great. Many thanks Orsolya Forster
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- Chad Susa
- Created May 23, 2023 01:47
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Chad Susa commented, May 12, 2023 00:26
Hi Chuck Hemesath Not sure this helps any but I recently had a similar issue. The premium sandbox replicated our production instance but not all of the business rules (triggers) were replicated. I ...
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- Chad Susa
- Created May 12, 2023 00:26
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Chad Susa commented, May 10, 2023 05:41
Hi All I'm guessing that external knowledge (federated search) is still not available for AnswerBot or Flowbuilder? Just wondering if this is still on the roadmap? No stress on ETA, just want to kn...
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- Chad Susa
- Created May 10, 2023 05:41
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Chad Susa commented, May 05, 2023 05:22
Hi All Do Zendesk Talk digital lines support some way to identify the caller? EG: Via page/site login etc?
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- Chad Susa
- Created May 05, 2023 05:22
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Chad Susa commented, April 27, 2023 05:13
Hi All We're trying to measure the time it takes a ticket to be assigned for the first time in seconds. We want this time calculation so we can determine if a ticket has 'achieved' or 'breached' th...
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- Chad Susa
- Created April 27, 2023 05:13
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Chad Susa commented, March 22, 2023 23:57
Hi All Is there a way to show the Guide Home Page to anonymous users but somehow restrict only certain users (eg: belonging to a particular Org) to sign in. In effect we want to show the Home Page ...
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- Chad Susa
- Created March 22, 2023 23:57
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Chad Susa commented, February 02, 2023 03:55
Hi All If I want to keep the transcript as private (initially) but still be able to send a transcript to a customer if they request it, how can I do that? We have enabled Transcript Visibility = pr...
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- Chad Susa
- Created February 02, 2023 03:55
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Chad Susa commented, February 02, 2023 03:40
I think the 'Read the docs' link under 'Read the messaging documentation' is wrong. It goes to Chat :) I think it should go here: https://support.zendesk.com/hc/en-us/sections/5282979501978
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- Chad Susa
- Edited February 02, 2023 03:41
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Chad Susa commented, February 02, 2023 03:07
Does the Alias feature work in messaging?
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- Chad Susa
- Created February 02, 2023 03:07
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