Chad Susa
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Recent activity by Chad Susa-
That's Great. Many thanks Orsolya Forster
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Hi Chuck Hemesath Not sure this helps any but I recently had a similar issue. The premium sandbox replicated our production instance but not all of the business rules (triggers) were replicated. I ...
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Hi All I'm guessing that external knowledge (federated search) is still not available for AnswerBot or Flowbuilder? Just wondering if this is still on the roadmap? No stress on ETA, just want to kn...
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Hi All Do Zendesk Talk digital lines support some way to identify the caller? EG: Via page/site login etc?
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Hi All We're trying to measure the time it takes a ticket to be assigned for the first time in seconds. We want this time calculation so we can determine if a ticket has 'achieved' or 'breached' th...
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Hi All Is there a way to show the Guide Home Page to anonymous users but somehow restrict only certain users (eg: belonging to a particular Org) to sign in. In effect we want to show the Home Page ...
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Hi All If I want to keep the transcript as private (initially) but still be able to send a transcript to a customer if they request it, how can I do that? We have enabled Transcript Visibility = pr...
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I think the 'Read the docs' link under 'Read the messaging documentation' is wrong. It goes to Chat :) I think it should go here: https://support.zendesk.com/hc/en-us/sections/5282979501978
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Does the Alias feature work in messaging?
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It's great to see that Ticket Email Address is an Explore attribute now. However, when I tried to create a report, some tickets have the Ticket Email Address listed and some don't. Both tickets are...