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John Lander
Joined Apr 15, 2021
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Last activity Oct 22, 2021
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Latest activity by John Lander
John Lander created a post,
Post Feedback - Reporting and analytics (Explore)
Hi, I would like to see a metric that shows the Chat Zendesk status duration for an agent. This would calculate how many seconds / minutes / hours an agent spent in Online / Away / Invisible status during a specified time period. This exists in Chat Analytics, but is nowhere to be found in ZD Explore.
Posted Mar 23, 2020 · John Lander
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