John Tolle
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Total activity14
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Last activity
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Activity overview
Latest activity by John Tolle-
John Tolle commented,
How's that backlog looking? If this issue hasn't gotten a raised priority, we will soon be forced to consider different support systems (moving away from Zendesk).
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John Tolle commented,
Thanks, Daragh, for the suggestions. I stopped using bookmarks years ago because it made my memory lazy and I bookmarked so many sites that the bookmarks because worthless (finding the right bookm...
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John Tolle commented,
That's a good suggestion Daragh, but only works if you're logging in from your own computer. I realize that seems like a copout, but I should be able to login and have the site recognize what I wa...
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John Tolle commented,
Nicole, it's nice to see that someone at your level has gotten involved, but it's disappointing that it won't even be addressed this year, and who knows when/if it will get into a sprint next year....
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John Tolle commented,
TL;DR: End-users cannot have sufficient privileges to access attachments across all organizations. Attachments should be properly imported as native Jira attachments when linking to Jira issues. T...
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John Tolle commented,
As @Jake G stated, we understand this and respect it, because I'm willing to bet that almost everyone in this thread and a decent percentage of your overall user base work at companies that commonl...
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John Tolle commented,
@Jake G, @Bill Cicchetti noted that he was trying out Azuqua. Perhaps that is what Laura was referring to. Unfortunately, unless you're a large organization, its pricing is prohibitive, and it's ...
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John Tolle commented,
@Yuri, why in the world not? We've all provided use cases that may well be applicable to the majority of your user base. Anyone using both Zendesk and JIRA would benefit greatly as most companies ...
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John Tolle commented,
Keep in mind that, while the attachment link has to be "public" to allow your dev team to get to the attachments without a Zendesk login, and that's not particularly secure, the links are not easil...
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John Tolle commented,
I cannot agree enough. In our case, it would be nice to share attachments from JIRA to Zendesk, but not a requirement. What is a requirement, however, is to allow sending the actual file attachmen...