Montana Steele
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Total activity62
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes13
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Subscriptions37
Activity overview
Latest activity by Montana Steele-
Montana Steele commented,
hi Monika Vogel i'm very interested in signing up for this EAP. we are an enterprise multi-brand account, and i have just a couple questions before signing up: it seems like the primary functiona...
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Montana Steele commented,
Is there any information about how this will work on enterprise accounts with Multi-Brand? Is it smart enough to only suggest macros that align to the brand of the ticket, or is there risk that in ...
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Montana Steele commented,
Echoing the same experience others have had, that it was auto-enabled for our account, and that was not at all expected, and not at all conveyed in any of the articles. We use multi-brand, and i wa...
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Montana Steele created a post,
New Team Member Page feedback - no search feature?
We have over 100 team members, so while filtering capabilities are nice, we really need to be able to search for a specific agent profile by their name or email. Please add the search bar back to t...
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Montana Steele commented,
Ifra Saqlain, amazing tip! I've just implemented this on my help center for a step-by-step process and it's gorgeous. One question - do you happen to know how i could turn an accordion step into an...
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Montana Steele commented,
seconding everyone else on this thread - we manage multiple brands and multiple teams in zendesk, so we have a long list of unique gmail inboxes connected in zendesk that we rely on. it's definitel...
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Montana Steele commented,
hi, i'd love to source a creative solution to a Transfer to Group issue we're having. this issue is taking place between transferring from our subscription team to our gen support team. customer ...
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Montana Steele commented,
To continue to echo everyone's feedback, this is a useless feature that misleads customer expectations rather than sets them. Personally, I think wait time is also subject to much greater fluctuat...
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Montana Steele commented,
@... - I agree that it's ideal to keep it all on the same ticket, and this is a workaround for that specific limitation, choosing to instead give agents context and creating a new follow-up thread ...
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Montana Steele created a post,
Tiggers/Automation-based Notifications: Workaround for posting comment in ticket
Problem: When you use a trigger or automation to fire a notification, it is only possible to see the notification in Events - the notification is not appended as a comment to the ticket. This creat...