Montana Steele

1. Community
2. Feedback - Ticketing System (Support)

I think a community forum post used to exist on this thread, and a lot of feedback on this issue exists in this thread: https://support.zendesk.com/hc/en-us/articles/224576708-Restrict-macros-by-br...

• Montana Steele
• Created February 28, 2020 00:23
• 17 followers
• 7 comments
• 15 votes

1. Community
2. Feedback - Admin Center

We have over 100 team members, so while filtering capabilities are nice, we really need to be able to search for a specific agent profile by their name or email. Please add the search bar back to t...

• Montana Steele
• Created October 05, 2021 17:39
• 9 followers
• 5 comments
• 2 votes

1. Community
2. Tips from users - Zendesk Suite

Problem: When you use a trigger or automation to fire a notification, it is only possible to see the notification in Events - the notification is not appended as a comment to the ticket. This creat...

• Montana Steele
• Created March 13, 2020 15:54
• 11 followers
• 14 comments
• 1 vote