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David Stevenson

Joined Apr 15, 2021

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Last activity Mar 06, 2024

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Latest activity by David Stevenson

David Stevenson commented,

CommentEnd users and organizations

I don't want to hide the tags field, I just want to avoid having tickets tagged as followup, follow-up and follow_up, etc, and to have certain tags limited to certain users.  With the removal of tag locked I now have to have 3 separate fields displayed on my form:

 

Which really doesn't feel like an improvement to me.

View comment · Posted Mar 06, 2024 · David Stevenson

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David Stevenson commented,

CommentEnd users and organizations

I've been directed to this conversation by tech support as I am attempting to replace tag locker, which is sadly slated for removal.  My requirement is extremely simple:

2 lists of tags, one for agents, one for admins
I have created 2 multi-select fields as directed by the Field Manager app, one for each list
I have created a user group for admins
I hope to make the admin field read only for agents, but read write for admins

So far I have managed to get the agent tags field to appear.  The admin tags field, created in the same way as the agent tags field does not appear.  I'm also not certain how to get the group ids that Field Manager insists on using for removing the read-only status of groups.  If I hover my mouse over the admins group in the list of groups the url preview displayed in my browser ends in an 8 digit number.  Is this really the UI for getting a group ID?

View comment · Posted Mar 04, 2024 · David Stevenson

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David Stevenson commented,

CommentTeam members and groups

I'm trying to use the Field Manager app (awful) as a replacement for Tag Locker (lovely).  I need group ids to make Field Manager work, where can I find these please?

View comment · Posted Mar 04, 2024 · David Stevenson

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David Stevenson commented,

Community comment Q&A - Tickets and email

Just wanted to add my vote of thanks for this piece of work, even though it took me 30 minutes to realise I needed to be using the rich text editor!  Senior moment.

David Stevenson

View comment · Posted May 26, 2017 · David Stevenson

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