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Nature's Sleep
Joined Apr 15, 2021
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Last activity Jun 30, 2022
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Latest activity by Nature's Sleep
Nature's Sleep commented,
VERY ANNOYING to have this rolled out with no method to control it. What a time waster for the whole team!
View comment · Posted Jun 30, 2022 · Nature's Sleep
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Nature's Sleep commented,
Zendesk do not seem interested in supplying proper agent management information. For some reason they do not think that people running a customer service group are interested in Workforce Management. They keep telling me to buy the Tymeshift add-on instead of properly embedding these functions within the base software.
View comment · Posted Oct 22, 2018 · Nature's Sleep
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Nature's Sleep commented,
It is absurd that a customer service app does not have any way of determining a customer service agent's time in the system. This is desperately needed for proper management of a call center.
View comment · Posted May 21, 2018 · Nature's Sleep
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