Nature's Sleep
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Total activity7
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Last activity
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Activity overview
Latest activity by Nature's Sleep-
Nature's Sleep commented,
VERY ANNOYING to have this rolled out with no method to control it. What a time waster for the whole team!
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Nature's Sleep commented,
Zendesk do not seem interested in supplying proper agent management information. For some reason they do not think that people running a customer service group are interested in Workforce Managemen...
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Nature's Sleep commented,
It is absurd that a customer service app does not have any way of determining a customer service agent's time in the system. This is desperately needed for proper management of a call center.