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Zornitsa Georgieva's Avatar

Zornitsa Georgieva

Joined Apr 15, 2021

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Last activity Oct 22, 2021

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ACTIVITY OVERVIEW

Latest activity by Zornitsa Georgieva

Zornitsa Georgieva commented,

Community comment Feedback - Ticketing system (Support)

No, this option is not enabled and I don't find it helpful to enable it, then whitelist all clients' IP addresses just to exclude one. It is much easier just to ban one. "Stalking" - I used the word just because I don't want to dive in explanations what is happening so don't focus on it.

View comment · Posted Feb 11, 2020 · Zornitsa Georgieva

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Zornitsa Georgieva commented,

Community comment Feedback - Ticketing system (Support)

Yes, this article was already suggested but it is about allowing certain IP addresses, not banning them. If I have to allow IP addresses, then I need to create lists of dozens of addresses which is very time-consuming. On top of that, there will always be a chance to not allow a range which has to be allowed and potentially to restrict users from getting in touch with support.

As said - restricting IP addresses is an option in Chat - why it is not an option in Support?

View comment · Posted Feb 11, 2020 · Zornitsa Georgieva

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Zornitsa Georgieva created a post,

Post Feedback - Ticketing system (Support)

Hi, I came to a situation where an end-user is "stalking" one of my agents (there is a long story here, won't share details). He changes his email address all of the time so blacklisting his email is not a thing. I tracked his IP and it is always the same, so decided to ban it. 

However, this seems to be an option only in ZenDesk Chat, not Support - why? Any workarounds? Any plans to have that in Support too?

Posted Feb 11, 2020 · Zornitsa Georgieva

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